Our chat service is for clients who are more comfortable with typing or texting rather than with talking on the phone, you can inititate a typed conversation with the conselour available from our public website, or you can text into our center from you mobile phone. Either way, our counselours respond to you from our website, using the same tools and information they would use on phone calls. Chat/text available when a counsellor is online.
Most importantly, iCarol Messaging takes security, privacy and anonymity very seriously. Our technology includes robust and audited technical safeguards that assure security. Like our phone services, iCarol Messaging is compliant with important helpline standards from groups such as the US National Suicide Prevention Lifeline (NSPL) and the Alliance of Information and Referral Systems (AIRS)